Watchshop – Delivery Policy

Effective date: 27.9.2026.
Last updated: 27.9.2026

Seller: BonVivant Watchshop, trading as BonVivant Watchshop
Registered address: Jarunska ulica 25,10000 Zagreb
Email:stjepanutegurovic@gmail.com 
Telephone: +385957222906

Delivery within the European Union

Watchshop delivers orders to customers in all Member States of the European Union.

Delivery is available to addresses located within the EU customs territory and served by our appointed delivery partners. Certain remote or special territories of EU Member States may be subject to different tax, customs or carrier conditions. If any special restriction or additional charge applies, this will be communicated before dispatch.

We currently do not offer delivery outside the European Union under this Delivery Policy.

Shipping methods and delivery charges

Available delivery methods, estimated delivery times and applicable delivery charges are displayed during checkout before the order is placed.

The total price shown before payment includes the applicable product price, taxes and delivery charges. No additional delivery, handling or other mandatory charges will be added after the order has been placed unless expressly disclosed and accepted by the customer.

Delivery charges may vary depending on the destination country, parcel size, insurance requirements and selected delivery method.

Order processing and estimated delivery time

Orders are normally prepared for dispatch within 8 business days after payment has been successfully confirmed.

The estimated delivery period is displayed at checkout and in the order confirmation. Estimated delivery times may vary depending on the destination country, public holidays, carrier operations and circumstances outside our reasonable control.

Unless a different delivery period has been expressly agreed with the customer, the goods will be delivered without undue delay and, in any event, no later than 30 calendar days after the sales contract has been concluded.

Dispatch confirmation and tracking

Once your order has been dispatched, we will send a dispatch confirmation to the email address provided during checkout.

Where available, the dispatch confirmation will include a tracking number and a link to the relevant carrier’s tracking system. Tracking information may require some time to become active after the parcel has been collected by the carrier.

Delivery delays and non-delivery

If your order has not been delivered within the agreed delivery period, or within 30 calendar days where no different period was agreed, please contact us at stjepanutegurovic@gmail.com .

Where legally required, you may give us an additional reasonable period to complete delivery. If the goods are not delivered within that additional period, you may terminate the contract and request a refund.

You may be entitled to terminate the contract immediately where:

• we have refused to deliver the goods;
• delivery within the agreed period was essential and you informed us of this before placing the order; or
• the circumstances clearly indicate that delivery within the agreed period was essential.

If the contract is terminated because of non-delivery, we will reimburse all payments made under the contract in accordance with applicable law.

Risk during delivery

Unless you independently appoint a carrier that was not offered by Watchshop, the risk of loss or damage passes to you only when you, or a third party designated by you, physically receives the goods.

Watchshop remains responsible for damage occurring during transport before the goods are delivered to you.

If the parcel appears visibly damaged upon delivery, please inform us as soon as possible and retain photographs of the packaging and the goods. Failure to report visible damage immediately will not remove any mandatory consumer rights available to you under applicable law.

Customs and additional charges

For ordinary deliveries between EU Member States, import customs duties are generally not charged because the goods circulate within the EU customs union.

Certain special territories may be subject to different tax or customs treatment. Any applicable charge that must be paid by the customer will be disclosed before the order is completed.